Shipments and returns

DAMAGED ITEMS: All items are inspected and packaged sufficiently to prevent damage. It is YOUR responsibility to inspect merchandise BEFORE signing for it. If there is obvious shipping damage make a note on the bill of lading and REFUSE the shipment (You MUST make accurate notes on the BOL). We have no way of helping you, or us, recover monies without documentation of the damage. If you sign for an item without noting damage or potential damage (Distressed package) we will not be able to help you. Damaged items must be returned in their original packaging with a copy of the packing list and the invoice. If you have questions about this policy please contact us before ordering. For concealed damage contact the trucking company immediately to open a claim.